FAQ of our log sizes and deliveries
Use our log guide below to answer the frequently asked questions about log sizes, deliveries and storage.

What is a Load?

A ‘Load’ is the term used to detail the cubic metre size of of logs.

Our logs are delivered in 0.75cubic meter loads, which is equivalent to a dumpy bag.

How many Logs in a Load?

This does vary depending on the log sizes, however you will get approximately 340 to 350 logs per Load. The reason we don’t state a specific amount is because all logs will vary slightly in length as we don’t like to waste any wood!

What are the dimensions of the Logs?

All logs are differenent, however we aim to cut logs to approximately 25cm in length (each).

What is a net?

A ‘Net’ holds a MIXED wood of both hard and soft wood.

Nets come in quantities of 4 nets per quantity ordered.

How many logs are in a net?

There are approximately 16 logs in a net. Nets come in quantities of 5.

As with Loads, we don’t specify the exact amount of logs as they can vary slightly in shape and length. We don’t like to waste any wood!

What should I look out for?

Be aware that others may advertise logs as dry, as they are dry from the rain in storage. However logs can be wet from sap, so make sure you check with your vendor that your ‘dry wood’ is also sap-free.

All our wood is both rain and sap free, making it completley dry.

Where is your fire placed?

Consider the location and the people that are going to be around your fire.

For example, we supply many Michelin Star restaurants and bars, as they know the wood we supply has been dried and stored for 6 months prior to delivery. This means there is much less chance of our wood splittling and spitting off the fire and onto people, their clothes or expensive furniture and carpets.

It’s the small detail that counts and we cover as many as possible!

Do you take personal requests?

We try to accomodate special requests where possible.

Please contact us on 0800 7834447 before you order online to check we can accomodate your request

What areas do you deliver to?

Although we deliver across the UK, the prices shown include delivery to the following areas in and around Lancashire and Yorkshire:

  • Bradford
  • Burnley
  • Colne
  • Harrogate
  • Leeds
  • Ribble Valley

For delivery outside of the regions, please contact us for a price

How long from order to delivery?

We will confirm your order has received via email.

We will then contact you to check our delivery date is convenient with you.

If your delivery address is within East Lancashire, Ribble Valley or Yorkshire, we will deliver within 5 working days.

Most deliveries are completed within 7 workings days around the rest of the country.

If we are unable to contact you, we will arrange to deliver after 5 working days.

Do I have to sign paperwork on delivery?

We appreciate it’s not always convenient to wait in for a delivery, so we have an agreement with our payment vendor (Secure Trading), that we can leave the delivery at your premises without a need for a signature.

Please note, although we deliver the logs dry in covered vehicles, you are responsible for the storage of logs and protection from damp weather and rain / snow etc.

Where will the goods be unloaded?

Standard delivery means delivery to the kerbside. This means we will deliver to a safe area in front of your property.

You will have the option at the Basket (when ordering online), to add an additional ‘Shift and Stack Service’ (+£15), which means we will unload the wood, wheel barrow and stack in an area on the ground floor of your property (e.g. back garden, in front of wood store etc).

Will the wood be dry on delivery?

Yes!

We are 1 of very few suppliers that use our own covered delivery vehicles to ensure your wood remains dry on delivery.

When you place your order, we will contact you to arrange a conventient date so that you can store your logs in a dry area on delivery. Dont’t forget you can also choose our Shift and Stack service.

Make sure, if using another supplier, they don’t deliver on open back trucks.

What temparature should I store logs at?

The temparature is not generally a problem as most wood storage sheds/bins are outside all year round.

We just recommend the area is dry and protected from rain, wind, snow and sleet.

Can I store logs outside?

Yes!

Again, we just recommend you protect from any damp and rain to avoid the wood getting wet.

If we haven’t been able to answer your questionm please feel free to email us using the form below.

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